The Joy of Text
Jan. 2nd, 2005 03:43 pmSo I'm standing at Verizon yesterday, trying to get the phone situation cleared up. For some reason, the person behind the counter does not believe me when I state the problems with the phone, nor does she want to just look up the network case ticket that was filed the previous evening when I called the 800 number. After a good 20 minutes of her ignoring all the things wrong only to have her test the phone and then ask me if I was having problems with the things that I had already told her were wrong, she decided that I should just get the free phone replacement due to me as it was under warranty.
Luckily, a supervisor was kind enough to step in an assist in this matter. She was great, made sure that the phone book info was transferred into the new phone, made sure I knew what to do to get credit for the ring tones lost when I received my bill. Hell, she was even willing to provide me with net service for a few minutes so that I could email photos taken to an account so that I wouldn't lose any.
Everything was great. She tested the phone (both receiving and sending calls), took a test photo with the phone, tested the ear piece and even asked if it was OK to make sure I was receiving text messages. That is when it all changed. When she clicked on the option, she saw that I had already received one in the box. The thing about my phone is that it does not say who it is from, or the time received. It gives you part of the message received, in this case:
Happy fuckin new
She made a face, and asked if it was OK to read the message. Not knowing what it was, I said sure.
Happy fuckin new year bitch. Luv, [ friend name ]
That one message was all it took to get a weird "what is wrong with this girl" look as well as a rush to get me out of there. If only I knew that when I first entered.
Luckily, a supervisor was kind enough to step in an assist in this matter. She was great, made sure that the phone book info was transferred into the new phone, made sure I knew what to do to get credit for the ring tones lost when I received my bill. Hell, she was even willing to provide me with net service for a few minutes so that I could email photos taken to an account so that I wouldn't lose any.
Everything was great. She tested the phone (both receiving and sending calls), took a test photo with the phone, tested the ear piece and even asked if it was OK to make sure I was receiving text messages. That is when it all changed. When she clicked on the option, she saw that I had already received one in the box. The thing about my phone is that it does not say who it is from, or the time received. It gives you part of the message received, in this case:
She made a face, and asked if it was OK to read the message. Not knowing what it was, I said sure.
That one message was all it took to get a weird "what is wrong with this girl" look as well as a rush to get me out of there. If only I knew that when I first entered.